Wizz Air has been named Europe's worst airline for the second year in a row

Hungarian low-cost airline Wizz Air has been named Europe's worst airline for the second year in a row. According to The Mirror, citing a survey conducted among British passengers by Which?, Wizz Air received the most complaints from passengers due to flight delays and poor service.

According to the UK Civil Aviation Authority, only 631,000 flights operated by the Hungarian airline arrived on time from October 2022 to September 2023. Around 21,000 flights were delayed by more than three hours, which is longer than most competitors. The airline received poor ratings across the board, including just one star out of five for customer service. One respondent said it was "impossible to contact the airline" about a flight cancellation, while another complained that Wizz Air was "extremely unhelpful and unresponsive" when they needed assistance.

Wizz Air, for its part, criticised the ranking, stating that "the survey methodology is misleading and the results are not representative" and that an insufficient number of the company's customers were surveyed.

Which? surveyed travelers about their flights over the past year, analyzing a total of over 10,000 flights. Passengers rated carriers based on seven criteria, including customer service, value for money, seat comfort, and food and beverages. Customer ratings are calculated based on overall satisfaction and likelihood to recommend the airline.

Following Wizz Air in the negative rating is Ryanair, which also received unimpressive scores, receiving just one star for seat comfort, food and beverages, and customer service. Respondents were particularly critical in the latter category: one passenger said the airline "treats customers with disdain," while another said the airline simply "doesn't serve its customers." Furthermore, the airline received only two stars for seat quality, cabin cleanliness, and environmental friendliness, and three stars for value for money.

Rounding out the list of the five worst airlines are Iberia (Spain), Vueling (Spain), and British Airways (UK). Meanwhile, British Jet2 took first place among short-haul airlines for the third year in a row. The airline received a full five stars for customer service and also had one of the lowest last-minute cancellation rates of all the airlines surveyed.